Can my AI agent send a text, a link or forward the call in the middle of a live conversation?

Yes. Anything you can do in a workflow, you can do during a live call, including sending SMS and emails, making decisions and forwarding the call. Connect the step into the agent's workflow where it should happen.

For example, a receptionist agent can tell the caller it will send a link to book and send it by text right then. An agent taking an order can text the customer a payment link.

For urgent calls on a 24/7 receptionist, add a question in the workflow such as is this urgent, and route on the answer. If it is urgent, text the owner or forward the call to the owner, even at 2 a.m.

The workflow shows visually which branch the conversation took. If the conversation reaches the end of the path, or the caller asks something off the path, the AI answers from its system prompt and knowledge.

If you do not want to build the workflow yourself with drag and drop, you can ask the AI assistant to build it for you.